What is your return/exchange policy?
No returns will be accepted without written consent from Emotional Projects. Unauthorized returns will be refused at the customer's expense. For authorized return we will provide all the information needed.
AFTER SALES SERVICE
How do you proceed if the pieces arrive damaged to the final destination?
All our pieces leave our factory in perfect condition and perfectly packed. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention. Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to Emotional Projects during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to firstname.lastname@example.org.
Do you offer a repairs service?
If the product is correctly used and for some reason it gets damage, we will take responsibility and repair it.
How can I clean my product?
Each product has a clean and care guide. You will find the most suitable cleaning option in our website, in each product page.