SHIPPING & DELIVERY INFORMATION
Is my package insured and do I need to sign for my order?
If you choose to take Emotional Projects help in transportation, we guarantee insurance by the transport company. However, if you choose to schedule it yourself, we strongly advise you to get insurance. We do not require you to sign the order, but if you prefer you can sign it.
How do I know that my order has been shipped?
Three days before shipping your order we will request you the balance payment. As soon as the pieces are shipped we will inform you with all the contact details of the transportation company.
What is the difference between "order date" and "ship date"?
Order date means the day that you have made your order. Ship date concerns to the day that your order has been shipped.
Can I change my shipping address after my order has been dispatched?
Once the order has been dispatched it is no longer our responsibility. You will be given all the contact details of the transportation company so in case you would like to change your shipping address you can contact them.
Will I receive all the items in my order at the same time?
Usually we ship all pieces of the same order together. However, if you prefer we can ship them as soon as they are produced.
What happens if I am not in when the parcel arrives?
After your order has been dispatched we will contact you with all the details you need. We will also kindly ask you for a contact of a second person. If you aren't in when the parcel arrives this person will be contacted.